Reservation Policy

Check-In Time: 15:00hrs – 22:00hrs Check-Out Time: 11:00hrs

Early check-in or late check-out is subject to bed/room availability on the relevant day, to be reconfirmed with the Front Office staff.

For Premium Business privilege guests, a flexible (24:00 hrs) check-in and check-out policy, subject to availability, applies.

Rooms not occupied by 22:00 hours will be seen as No-Show, unless prior arrangement has been made.

For Peak Season, all reservation payments are non-refundable. The definition of the Peak Season period will be determined by a unilateral decision of the Hotel Management.

A full room rate will be chargeable for check-in at 07:00 hours or check-out after 15:00 hours.

It is mandatory for all guests to produce a valid identity document upon check-in; for foreign guests a valid passport and for domestic guests, a valid identity card shall be accepted as proof of identity.

Guests checking into the hotel must be at least 18 years of age.

Upon check-in, all guests must register through a guest registration form.

Please note that any change in the guest’s reservation may change the rate and/or require payment of cancellation fees.

Group Guests and Corporate Guests may have some special arrangements based on their contract with Amman West Hotel or based on a unilateral decision of the Hotel Management.

For reservations guaranteed with a form of payment at time of booking, rooms are held until hotel check-out time (11:00 hours) the day following arrival.

For reservations not guaranteed with a form of payment at time of booking, rooms are held until set cancellation time per the rules of the reservation. In the event more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance, and the hotel is unable to hold rooms consistent with this room hold policy, Amman West Hotel will attempt to accommodate guests, at its expense, at a comparable hotel in the area for the oversold night(s), as well as pay for transportation to that hotel. As a comparable accommodation, a hotel or rooms with a 3* or 4* rating in the city of Amman, is considered. In the event that there is no available comparable accommodation in the city of Amman, the full paid amount for accommodation shall be refunded to the guest.