Cancellation/No-Show Policy:

FIT Bookings:

Guarantee by credit card: The guest is allowed to modify/cancel the reservation by email or fax

At least 10 days prior to the arrival date – no cancellation fees apply and a refund of the total amount shall be granted.
At least 5 days prior to the arrival date – 70% refund of the total amount shall be granted.
At least 48 hours prior to the arrival date – 30% refund of the total amount shall be granted.
If the time for cancelling without penalty has passed, the forfeiture amount will be 100%. There may be additional applicable charges and taxes.
The refund policy is based on the total amount of the stay, not on the prepaid 40% to confirm reservation.
In case of proved deaths or accidents, a refund may be granted at the General Manager’s and/or Front Office Manager’s discretion.
In case the guest arrives the day following arrival before check-out time (11:00 hours), the fee for No-Show for one night’s stay based on the room category booked, shall apply, and the booking for the remaining time shall remain valid. In case the guest arrives the day following arrival after check-out time (11:00 hours), he shall lose the booking

Group Bookings:

Guarantee by credit card: The Group is allowed to modify/cancel the reservation by email or fax

At least 45 days prior to the arrival date – no cancellation fees apply and a refund of the total amount shall be granted.
At least 30 days prior to the arrival date – 70% refund of the total amount shall be granted.
At least 15 days prior to the arrival date – 30% refund of the total amount shall be granted.
If the time for canceling without penalty has passed, the forfeiture amount will be 100%. There may be additional applicable charges and taxes.
The refund policy is based on the total amount of the stay, not on the prepaid 40% to confirm reservation.
In case of proved death or accidents, a refund may be granted at the General Manager’s and/or Front Office Manager’s discretion.
In case the Group arrives the day following arrival before check-out time (11:00 hours), the fee for No-Show for one night’s stay based on the room category booked, shall apply, and the booking for the remaining time shall remain valid, unless otherwise defined in the applicable Group Contract. In case the Group arrives the day following arrival after check-out time (11:00 hours), they shall lose the booking, unless otherwise defined in the Group Contract.

Group Bookings:

Guarantee by credit card: The Group is allowed to modify/cancel the reservation by email or fax

At least 45 days prior to the arrival date – no cancellation fees apply and a refund of the total amount shall be granted.
At least 30 days prior to the arrival date – 70% refund of the total amount shall be granted.
At least 15 days prior to the arrival date – 30% refund of the total amount shall be granted.
If the time for canceling without penalty has passed, the forfeiture amount will be 100%. There may be additional applicable charges and taxes.
The refund policy is based on the total amount of the stay, not on the prepaid 40% to confirm reservation.  In case of proved death or accidents, a refund may be granted at the General Manager’s and/or Front Office Manager’s discretion.
In case the Group arrives the day following arrival before check-out time (11:00 hours), the fee for No-Show for one night’s stay based on the room category booked, shall apply, and the booking for the remaining time shall remain valid, unless otherwise defined in the applicable Group Contract. In case the Group arrives the day following arrival after check-out time (11:00 hours), they shall lose the booking, unless otherwise defined in the Group Contract.

Corporate Bookings:

Guarantee by credit card: The guest is allowed to modify/cancel the reservation by email or fax

At least 10 days prior to the arrival date – no cancellation fees apply and a refund of the total amount shall be granted.
At least 5 days prior to the arrival date – 70% refund of the total amount shall be granted.
At least 48 hours prior to the arrival date – 30% refund of the total amount shall be granted.
If the time for cancelling without penalty has passed, the forfeiture amount will be 100%. There may be additional applicable charges and taxes.
The refund policy is based on the total amount of the stay, not on the prepaid 40% to confirm reservation.
In case of proved deaths or accidents, a refund -may be granted at the General Manager’s and/or Front Office Manager’s discretion.
In case the guest arrives the day following arrival before check-out time (11:00 hours), the fee for No-Show for one night’s stay based on the room category booked, shall apply, and the booking for the remaining time shall remain valid. In case the guest arrives the day following arrival after check-out time (11:00 hours), he shall lose the booking.